Ethical Chart

Ethical Chart

Ethical responsibilities towards the customer (distribution companies):

  • Providing high-quality services including high-quality drugs, reasonable prices and timely delivery
  • Easy access to the company’s sales department
  • Provide a summary of drug information, including usage, side effects, contraindication and etc.
  • Prohibition on provision of gifts (cash and non-cash), except in special conditions in coordination with the respective directors and in accordance with the principles of competition
  • Commitment to follow the competition ethics

Ethical responsibilities towards patients:

  • Improving the quality of products by choosing the proper raw materials from valid, reliable and high quality sources
  • Updating and applying the knowledge of pharmacy and its skills
  • Fair and reasonable price
  • Brief summary of drug information in the form of a brochure
  • Carry out clinical trials in accordance with guidelines to determine the safety and efficacy of the drug for advancing the science and serving the community, not just the approval of drugs due to financial benefits, and etc.
  • Carry out clinical trials of safety and efficacy of the drug before marketing
  • The purpose of organizing and participating in congresses should be improving the patients care and the quality of services and products of the company, not only the presentation and promotion of products
  • Prioritizing the profits of the patients in the event of a conflict of interest between the various aspects of the ethic chart

Ethical responsibilities towards doctors and health centers:

  • Honest, accurate, scientific evidence-based communication with the medical community and the provision of accurate and non-exaggerated information
  • Releasing the honest and non-biased results of clinical trials on the safety and efficacy of drugs
  • The prohibition on the provision of gifts (cash and non-cash) to the physicians, except in special conditions in coordination with the respective directors and in accordance with ethical principles, in order to build trust within the physicians in making decisions based on the patient’s interest and the quality and effectiveness of the drug
  • It is possible to provide small gifts such as pen, calendar, booklet, etc., as well as promotional gifts with the name of the company or the medicine on them
  • Invitation to Conferences


Ethical responsibilities towards society and environment:

  • Each pharmaceutical company is required to codify an ethical chart based on ethical principles and comprehensive ethical chart of the country’s pharmaceutical system
  • Preparation and production of environmentally friendly products and in accordance with environmental regulations
  • Disposal of wastes in accordance with environmental standards
  • Not to pay bribes in any form to government departments or agencies in order to expedite or facilitate the customs clearance, drug registration, obtaining a drug license and etc.
  • Observance of the pharmaceutical industry laws, including research, development, production, marketing, sale and distribution of medicines
  • Support for charity organizations and affiliates



  • Advertising and the provision of pharmaceutical information to healthcare professionals, especially physicians, should be carried out with precision, integrity, objectivity and impartiality, and avoid misleading and exaggerated drugs and supplements advertisements
  • In addition to the pharmaceutical information, the advertisement should include the name of the drug, the name of the active ingredient, the pharmaceutical category, the name and address of the manufacturer
  • For physicians and other healthcare providers to get acquainted with medications, pharmaceutical samples should be provided to a limited number. These drug samples are not for sale or prescribed to the patient
  • In case of immediate need for information on the safety of a drug product and, if necessary, the collection of drugs, restrictions on the distribution or consumption or other restrictions, the information required should be made available as soon as possible to patients and doctors, pharmacies, distribution companies and other related organs
  • Pharmaceutical companies should not pay any fees for attending physicians in seminars and conferences